Thank you for your interest in a career with DataServ. Please submit a resume and cover letter in digital format to the human resources contact associated with your preferred job, or contact us with additional questions regarding employment. Special hiring announcements are located on our news page.

Word Document or PDF preferred.

About the Company

Position Description: 

Accountable for the achievement of company growth goals by delivering superior client satisfaction through the recruiting, hiring, training and managing of a highly effective sales team and the development of effective marketing strategies. Reports to the Managing Partner/CEO.

Responsibilities:

• Locating and recruiting the best Account Managers in the EDM and SaaS industries through national contacts such as competitors, trade associations, vendors, recruiters, etc.
• Strategic account planning with members of the sales team.
• Gathering and cataloging competitor information and distributing it to Account Managers, Client Support staff and other DataServ audiences.
• Continuous improvement and development of sales team members through weekly coaching sessions, "ride-alongs", post-call de-brief sessions and sales roundtable discussions.
• Performance of annual and quarterly evaluations, counseling, discipline and dismissal (if required).
• Participation in development of departmental budgets and cost controls associated with the distribution of said budgets.
• Selection, evaluation and potential attendance and participation at industry trade shows/summits and conferences.
• Management of internal sales reporting systems such as call reports, activity, projections, forecasts, etc. for delivery to the rest of the management team.
• Travel as needed to manage remote sales staff. Creation of appropriate communications and reporting systems to insure accurate and timely management of remote personnel.
•  Working with recruiters and consultants to locate, recruit, hire and train team members who are committed to building and sustaining superior client relationships.
• Reports:
       Account Manager 
       Senior Account Manager 
       Inside Account Manager 
       Marketing Assistant

Qualifications and Requirements:

• 7 - 10 years of experience managing sales teams
• Bachelors Degree Required, MBA preferable
• Experience driving a national sales team to consistently deliver multi-million dollar annual quota International sales / management experience is a plus
• Sandler Sales System training and experience is preferred
• Sandler Sales Management program completion is highly valued
• Must be willing to relocate to St. Louis, MO

• Responsible for company lead generation via phone calls, emails and other appropriate channels and then nurturing those leads through the DataServ marketing pipeline, eventually handing off qualified leads to the Sales Department.
  
  Reports to the Director of Marketing

Responsibilities:

• Research and profile targeted prospect companies to identify key contacts, uncover opportunities and then use this market intelligence to promote those leads to a hand-off stage for Account Managers who will then focus on selling and closing. 
• Outbound calling to database prospects, prospective customer lists and conduct call campaigns in support of our seminars and other marketing activities. 
• Meet or exceed established monthly goals for dials made and opportunities transitioned to the field. 
• Effectively identify and document prospect's needs, expectations and priorities in order to hand-off lead to Account Managers effectively. 
• Develop relationships with individuals and departments at all levels within prospective client organizations through professional methods and techniques. 
• Be an “intercom” within prospective client organizations. 
• Engage in professional follow up on leads from our website, advertising, trade shows and speaking engagements. 
• Acquire proficiency with CRM System and maintain and update records in CRM system. 
• Maintain DataServ marketing pipeline with appropriate number of leads at each stage. 
• Maintenance of appropriate records for the monitoring of activity, such as entry of notes into CRM system, expense reports, call reports and sales forecasts or projections. 
• Pursue and maintain a complete understanding of all DataServ document-centric solutions? and be able to work with the proper DataServ Specialist in order to uncover business opportunities from all possible applications within each prospect organization. 
• Deliver standard ‘About Us’ presentation via Webex to interested leads.

Experience:

• 1-2 years of Marketing or Sales Experience.
• Exhibit strong written and verbal skills.
• College degree a plus with proven academic success in Computer Science, Business or Liberal Arts.
• Ability to grasp technology-based business process flows within Finance & Administration space and maintain an understanding of our marketplace including competitors.
• Knowledge of or familiarity with Software as a Service (SaaS) business model a plus.
• Experience prospecting for intangibles, such as business services, consulting or other non-product oriented offering a distinct plus
• Formal sales training a plus.

Expectations

• Attend any and all training provided and exude a positive attitude towards continuous learning. 
• Contribute to overall company and department productivity by maintaining a professional demeanor, positive attitude and optimistic outlook. 
• Set a good example for others and mentor other employees. 
• Execute a confidentiality and non-compete agreement upon hiring. 
• Be respectable and act ethical at all times in both personal and professional endeavors.

• If you are a self-starter who thrives in a fast-paced environment and is seeking an opportunity to work with leading technology while supporting a meaningful mission, this is the opportunity for you! DataServ is seeking a customer focused Client Support Representative (CSR) to provide high level phone and email technical support for our Clients utilizing our web-based solutions. Your goal is to assist our Clients in gaining the most value from our products and services and to help them achieve their program goals.
  In this key role representing DataServ, you are responsible for interaction with clients to support and resolve any issues in a timely manner consistent with superior client service. This position reports to the Client Relationship Manager.

• BA/BS degree
• 2+ years customer service experience for a technology based company
• Technical help desk experience preferred; to include 1st tier support
• Ability to deliver on-site training and/or presentations
• Excellent PC skills and hands-on Internet experience required
• Ability to work independently yet support team responsibilities
• A positive, friendly, can-do attitude

• Build Client relationships to service and grow the Client base through the creation of Client-specific Service plans, Client Meetings, and/or proactive calls.
• Respond to and resolve all Client Support inquiries; escalate where appropriate
• Follow-up on Client inquiries not immediately resolved; maintain regular communication with Client
• Document all Client interactions in the customer relationship management database system
• Educate Clients on the system features, online help resources and tutorials that enhance their programs and make more efficient use of their time
• Train clients on new and existing system functionality to include the preparation of training materials and logistics coordination
• Identify, verify and report system performance; develop action items where necessary
• Solicit client opinion and satisfaction levels through the distribution and analysis of survey and Client Report Card tools; publish results
• Renew 100% of Client Service Agreements; ASP and Maintenance
• Special projects as necessary

• Prepare documents to be scanned
• Scan documents
• Index documents (data entry portion)
• Occasional lifting (up to 30 lbs)
• Previous experience preferred, but not required
  • Production Scanning
  • Mailroom Processing
  • Data Entry

• Monday thru Friday: 7:00 am to 10:30 pm

• Hours are flexible as long as they are prearranged with the manager

• Flexible salary based on prior experience with opportunities for advancement and annual performance-based increases.

• All employees must work at least 30 hours per week

• Medical and dental insurance, 90% employer paid
• Life insurance, employer paid
• Vision coverage available
• Casual dress environment
• Paid Time Off
• Paid Holidays

• Casual dress environment
• Paid time off – prorated allocation calculated twice a year if work over 500 hours in 6 months
• Paid Holidays – prorated allocation calculated twice a year if work over 500 hours in 6 months

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